CONTACT US – USER AND TECHNICAL SUPPORT
Please take a moment to look through our Help Desk’s Frequently Asked Questions below. If you don’t find what you need, just submit the contact form and include a phone number where we can reach you directly. Our TnHIE Help Desk team is ready to help Monday–Friday, 8 a.m.–5 p.m. Eastern.
Please whitelist tnhie.org/ in your email to ensure that you receive emails from us.
Frequently asked questions
Did ownership, services or leadership change as part of the name change from etHIN to TnHIE?
The transition from etHIN to TnHIE was a name and branding change only. Our ownership, Board of Directors, leadership, staff, services, and commitment to support healthcare across Tennessee remain the same.
What are TnHIE’s website address and email domain?
Our website address is www.tnhie.org.
Our email addresses reflect the @tnhie.org domain.
Email examples include Info@tnhie.org and HelpDesk@tnhie.org.
How do I access the TnHIE Clinical Viewer?
To access the Clinical Viewer, visit or bookmark www.tnhie.org, then click the Clinical Viewer button at the top of the page.
Do not bookmark the login page directly. The login URL changes with each session, so bookmarking the login page will not direct you to the correct sign-in screen.
I don’t remember my Clinical Viewer username or password. What should I do?
Please contact the TnHIE Help Desk at 865-691-8433, ext. 1 or email HelpDesk@TnHIE.org. Our Help Desk is available to assist you Monday-Friday, 8 a.m.-5 p.m. Eastern.
How do I change my Clinical Viewer password?
You will find “Forgot your password? Click HERE to request a password reset” on the Clinical Viewer log in screen. Click the hyperlinked word HERE, then follow the instructions on the screen.
If you need assistance changing your password, please contact the TnHIE Help Desk at 865-691-8433, ext. 1 or HelpDesk@TnHIE.org. We’ll be happy to help.
How often do I have to change my password?
You must change your password every 365 days.
For added security, we recommend changing your password more frequently than required.
Will I be notified when it’s time to change my password?
When it’s time to change your password, you’ll see a message on the login page informing you that your password has expired. Follow the instructions on the screen to create a new password.
For added security, we recommend changing your password more frequently than required.
Can I change my Clinical Viewer username?
Usernames are assigned by TnHIE and cannot be changed.
How often do I have to log in to the Clinical Viewer to keep my user credentials active?
You must log into the Clinical Viewer portal at least once each 60 days to prevent your account from being suspended.
If you don’t log in for 120 days, your account will be automacally terminated for security reasons.
Please contact the TnHIE Help Desk at 865-691-8433, ext. 1 or email HelpDesk@TnHIE.org if you have questions or need assistance into the Clinical Viewer.
I’m getting an error message when I try to log in to the Clinical Viewer. What should I do?
There could be multiple reasons you aren’t able to log in. Please contact our HelpDesk at 865-691-8433, ext. 1 or email HelpDesk@TnHIE.org.
If you leave a message, be sure to include your name and a phone number where we can contact you directly.
How do I access the TnHIE online training site?
Our online training site is available at https://tnhie/talentlms.com/index.
If you previously bookmarked the training site, please verify that your bookmark points to the URL provided here.
My company uses Single Sign-On (SSO). Who should I contact if I have a question or issue?
Please contact your organization’s internal Help Desk if you have a question or issue.
TnHIE does not have access to your organization’s EHR system and will not be able to assist you.
Which healthcare organizations share data through TnHIE?
We receive data from multiple hospitals, clinics, private practices, labs, and long-term care/SNFs. Here is a list of TnHIE’s current data contributors and the information they make available through the Clinical Viewer.
How often is the information in TnHIE updated?
Participants contribute data to TnHIE in real-time, meaning the information is automatically made available through the Clinical Viewer when it’s entered into the participant’s EHR system. Authorized users can access data through the eHIP Clinical Viewer.
If your organization has chosen to use Single Sign-On (SSO), you will be able to see TnHIE data inside your EHR system.
Who should I contact if I have a question about my TnHIE invoice?
Please email Accounting@TnHIE.org with any billing or business related questions.
My company name is changing due to a merger. What should we do to make sure our TnHIE services continue without interruption?
Please email us at Accounting@TnHIE.org to let us know about the upcoming change.
We will be happy to work with you to ensure a smooth transition for your TnHIE services.
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