TnHIE

Tennessee Health Information Exchange

Tennessee Health Information Exchange logo
Tennessee Health Information Exchange  x page Tennessee Health Information Exchange  Linked in page
  • Clinical Viewer
  • Direct Secure Mail
  • Contact Help Desk
  • Who We Are
    • What is HIE?
    • Our Story
    • From etHIN to TnHIE
    • Where We Are
    • Work With Us
    • News
    • Policies
  • What We Do
  • Healthcare Providers
    • Why You Should Join
    • Testimonials and Use Cases
    • How to Join
    • Participating Providers
    • Data Contributors
    • Resource Library
    • FAQs
  • Contact Us
    • General Information
    • User and Technical Support
  • Clinical Viewer
  • Direct Secure Mail
  • Who We Are
  • What We Do
  • Contact Us
    • General Information
    • User and Technical Support

Healthcare providers - Frequently Asked Questions

What information is available through TnHIE?

Participating healthcare providers can view the following types of information for patients they have a relationship with:

  • Demographic Information
  • Lab and Pathology Reports
  • Allergies
  • Medications Prescribed
  • Office Notes
  • Transcribed Reports
  • Radiology Reports and Images
  • Hospital Progress Notes and Discharge Summaries
  • Social Determinants of Health Assessments

Can I participate in data exchange if I don’t have an EHR system?

The Clinical Viewer is a web-based portal that participants can access simply by having internet access and login credentials from TnHIE.

TnHIE also offers Direct Secure Messaging, which is a HIPAA-compliant, healthcare-only secure email service that allows providers to share patient information, referrals, and have secure email conversations with other healthcare providers who also use Direct.


How can I access patient information through TnHIE?

After becoming a TnHIE participant, healthcare providers with a patient TPO relationship will have access to the eHIP Clinical Viewer, where clinical data is available to authorized users.

TnHIE can also integrate with your EHR, enabling you to see data from TnHIE inside your EHR when viewing a patient record. This service is known as Single Sign-On (SSO). Data available in TnHIE is not automatically downloaded to your EHR system when you view a patient record.


Which healthcare providers share data through TnHIE?

Multiple area hospital systems, physician groups, long term care/SNFs, and other healthcare providers share data with the community through TnHIE.  View the list of Participants who share data.


What is the cost to participate in TnHIE?

The cost depends on the TnHIE services you use for information sharing. You can see our service offerings here.

We will work with you to determine your needs and then offer the solutions that would be the most useful to help you achieve your goals.

Contact us for more information or call 865-691-8433.


How does TnHIE comply with the Cures Act Information Blocking rule?

TnHIE implements its HIE technology, including all supported interfaces and data transports, in a manner reasonably determined to ensure its HIE technology complies with available data exchange standards, applicable Policies, Participant Agreements, and applicable law to enable and allow for timely exchange of structured electronic health information in a secure and trusted bi-directional manner with and among Participants of the HIE.

TnHIE will comply with the requirements of the 21st Century Cures Act applicable to health information networks and health information exchanges, including any regulations and guidance issued relating to information blocking under 42 U.S.C. § 300jj-52.

TnHIE will not knowingly or willingly take any action to limit or to restrict the interoperability of any of its HIE software or the EHR software of its connected Participants.

TnHIE responds in good faith and in a timely manner to requests to retrieve or exchange electronic health information, from and among TnHIE Participants, in compliance with applicable law and active Participant DSAs.

TnHIE acknowledges that it may engage in reasonable and necessary activities that may impact requests to access, exchange or use electronic health information stored or made available through the TnHIE network. Any such activities will be based on TnHIE’s good faith belief that such activities meet the conditions of an exception to the information blocking rules identified by the Office of the National Coordinator for Health Information Technology in 45 C.F.R. Parts 170 and 171 or any subsequent regulation or guidance.


Did ownership, services, or leadership change as part of the name change from etHIN to TnHIE?

The transition from etHIN to ThHIE was solely a name and branding change. Our ownership, Board of Directors, leadership, staff, services, and commitment to supporting healthcare across Tennessee remain unchanged.


What are TnHIE’s website site address and email domain?

Our website address is www.tnhie.org.

Our email addressess reflect the @tnhie.org domain.

Example emails are Info@tnhie.org and HelpDesk@tnhie.org.


How do I access the TnHIE Clinical Viewer?

To access the Clinical Viewer, visit or bookmark www.tnhie.org, then click the Clinical Viewer button at the top of the page to log in.

Do not bookmark the login page directly. The login URL changes with each session, so bookmarking the login page will not direct you to the correct sign-in screen.


How do I access the TnHIE online training site?

The TnHIE online training site is available at https://tnhie.talentlms.com/index.

If you previously bookmarked the training site, please verify that your bookmark points to the URL provided here.



Useful Links

  • Products and Services
  • Participating Providers
  • Data Available in TnHIE
  • About Us

Contact Us

Tennessee Health Information Exchange  phone_number 865-691-8433 Tennessee Health Information Exchange  fax_number 865-691-8433 Tennessee Health Information Exchange  message_page Send Us a Message Tennessee Health Information Exchange  address PO Box 6860Maryville TN 37802

Social

Tennessee Health Information Exchange  x page Tennessee Health Information Exchange  Linked in page

Newsletter

Sign up for our e-mail newsletter

"*" indicates required fields

This field is for validation purposes and should be left unchanged.
Name*
Name*

Proud member of

©2026 Tennessee Health Information Exchange

Privacy Policy